Welcome to our FAQs page! Below are some of the most common queries we get about Adult Glee Club. If you can't find the answer you're looking for here, feel free to contact us and we can answer any further questions you might have
COVID-19 UPDATE - FAQ
In the event of a COVID lockdown or group singing restriction, the following conditions have been put in place.
Q: What will happen if I've signed up for the term but our in-person sessions have been cancelled due to COVID?
A: Depending on how many classes/sessions are owing to you, the remaining balance of classes will be made up in the following term or as soon as restrictions have been lifted. This can be done by extending the sessions or finding additional nights in the term to make up the classes. The Music Director can also choose to run the sessions online, especially if it's the majority of the term. If you wish to withdraw completely, then a refund or credit can be arranged by emailing us at info@adultgleeclub.com.au - Any questions, please contact the All Age Music team at 02 8006 0363.
Q: What happens if I've purchased a casual/trial pass for a particular night, but it's been cancelled?
A: You can easily transfer this to the next available session you can attend. Our online booking system will send you a reminder email 24 hours prior to your scheduled session and an option to cancel/reschedule will be given. If you can not find this option, please email us or call 02 8006 0363 to arrange the transfer.
Q: What will happen if I've signed up for the term but our in-person sessions have been cancelled due to COVID?
A: Depending on how many classes/sessions are owing to you, the remaining balance of classes will be made up in the following term or as soon as restrictions have been lifted. This can be done by extending the sessions or finding additional nights in the term to make up the classes. The Music Director can also choose to run the sessions online, especially if it's the majority of the term. If you wish to withdraw completely, then a refund or credit can be arranged by emailing us at info@adultgleeclub.com.au - Any questions, please contact the All Age Music team at 02 8006 0363.
Q: What happens if I've purchased a casual/trial pass for a particular night, but it's been cancelled?
A: You can easily transfer this to the next available session you can attend. Our online booking system will send you a reminder email 24 hours prior to your scheduled session and an option to cancel/reschedule will be given. If you can not find this option, please email us or call 02 8006 0363 to arrange the transfer.
GENERAL FAQ
Q: I’ve attended my trial lesson and I LOVED it, so I’m ready to sign up for the whole term. What’s next?
A: Well first off, welcome to the glee family! To sign up for the rest of the term, simply go to our Sign Up page and click on the relevant Term Sign Up option. If you've joined our Glee Club once the term has commenced, your term fee payment will have already been pro-rata'd to suit the remaining balance of the term. You don't need to pay the full $170 in addition to your trial pass.
Q: Do I need to re-enrol every term?
A: Yes. But it's easy. Just log into your account or go to sign up on our website to renew your choice of the term or casual pass.
Q: Sadly I have to cancel my Adult Glee Club term membership - how do I go about doing that?
A: Well we must say we’re sorry to see you go, but if you need to cancel for any reason then all you need to do is let us know at the end of term. Unfortunately we can't refund you the monies, but we can arrange a credit to be applied to your account. Just get in touch with us via email info@adultgleeclub.com.au
Q: Okay, I cancelled my membership and had a little break, but I’m ready to get back to Adult Glee and start singing again - how do I do that?
A: Great to hear! All you need to do is get in contact with us and we can get you going again.
Q: Do I receive a reduced price if I sign up in the middle of term?
A: Yes you will, We've worked out a reduced rate for people who join Glee after the term has commenced. It won't be the full discount when you sign up from week 3 onwards, but the overall term balance is discounted with a special pro-rata rate. This ensures you still get great value for joining the term.
Q: What other entitlements do I get for being an Adult Glee Club member?
A: You can attend any of our other Glee Clubs around the country at no extra cost. So you can be part of one Glee Club on one night, and attend another Glee Club location on another night at no additional cost. You also get first dibs at singing and performing at our special events.
A: Well first off, welcome to the glee family! To sign up for the rest of the term, simply go to our Sign Up page and click on the relevant Term Sign Up option. If you've joined our Glee Club once the term has commenced, your term fee payment will have already been pro-rata'd to suit the remaining balance of the term. You don't need to pay the full $170 in addition to your trial pass.
Q: Do I need to re-enrol every term?
A: Yes. But it's easy. Just log into your account or go to sign up on our website to renew your choice of the term or casual pass.
Q: Sadly I have to cancel my Adult Glee Club term membership - how do I go about doing that?
A: Well we must say we’re sorry to see you go, but if you need to cancel for any reason then all you need to do is let us know at the end of term. Unfortunately we can't refund you the monies, but we can arrange a credit to be applied to your account. Just get in touch with us via email info@adultgleeclub.com.au
Q: Okay, I cancelled my membership and had a little break, but I’m ready to get back to Adult Glee and start singing again - how do I do that?
A: Great to hear! All you need to do is get in contact with us and we can get you going again.
Q: Do I receive a reduced price if I sign up in the middle of term?
A: Yes you will, We've worked out a reduced rate for people who join Glee after the term has commenced. It won't be the full discount when you sign up from week 3 onwards, but the overall term balance is discounted with a special pro-rata rate. This ensures you still get great value for joining the term.
Q: What other entitlements do I get for being an Adult Glee Club member?
A: You can attend any of our other Glee Clubs around the country at no extra cost. So you can be part of one Glee Club on one night, and attend another Glee Club location on another night at no additional cost. You also get first dibs at singing and performing at our special events.
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